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Assertive Communication: Discerning Between Assertiveness and Aggressiveness
You will learn how to:
- Stand up for yourself and confidently express your point of view
- Set and communicate clear boundaries without creating unnecessary conflict
- State your position clearly, directly, and professionally
- Earn respect through confident, composed communication
- Ask for what you need without hesitation or excessive apologizing
- Say “no” appropriately without feeling guilty
- Negotiate diplomatically while protecting your interests
- Influence others without becoming coercive, controlling, or manipulative
- Respond effectively to criticism, anger, and emotional pressure
- Recognize the differences between assertive, passive, and aggressive communication styles
- Remain assertive during confrontation instead of backing down or becoming aggressive
- Receive constructive criticism without becoming defensive
- Handle aggressive and dominant personalities with confidence and composure
- Disagree without becoming disagreeable
- Speak up when your ideas or concerns are being overlooked
- Build greater personal power by communicating with confidence, clarity, and respect
Overview of the webinar
Three reasons to attend this webinar:
Reason #1: You have trouble standing your ground.
- Strong, dominant personalities sometimes overpower you, and you find yourself agreeing, giving in, or staying silent when you really want to speak up.
Reason #2: Difficult conversations make you retreat.
- When tension rises, you avoid the conversation, shut down, or think of what you should have said after the conversation is over.
Reason #3: Your ideas aren't getting heard.
- You express an opinion or make a recommendation, but others interrupt, dismiss, or overlook what you have to say.
If any of these situations sound familiar, this webinar will give you practical techniques for becoming more confident, direct, and self-assured—without becoming confrontational.
Learn to speak up. Stand your ground. Set boundaries. Handle difficult conversations. And get your point across with confidence and respect.
Who should attend?
- Chief Executive Officers
- Top-Level Managers
- CEO’s
- CMO’s
- CTO’s
- COO’s
- CFO’s
- Presidents
- Vice Presidents
- Directors
- Team Leads
- Marketing Managers
- IT Directors
- Managers at all levels
- Office Managers
- Facilities Managers
Why should you attend?
Assertiveness is one of the most valuable communication skills you can develop. It helps you speak up with confidence, express your ideas clearly, establish boundaries, and handle difficult people and situations without becoming passive—or aggressive.
In today’s workplace, you interact with people who have very different personalities and communication styles. Some are outspoken and dominant. Others are quieter and more reserved. Assertiveness gives you the ability to communicate effectively with both. You learn how to stand your ground without putting others down.
Assertive people can disagree without becoming disagreeable. They can ask for what they need, say no when necessary, address problems directly, and influence outcomes while maintaining positive working relationships.
Aggressiveness is different. Aggressive communication may get immediate compliance, but it can also create resentment, defensiveness, damaged relationships, and resistance.
Assertiveness combines confidence with respect—for yourself and for others.
Faculty - Ms.Karla Brandau
Karla Brandau is a leading authority on time management and Microsoft Outlook. For over twenty years she has taught her innovative productivity methods in top corporations such as Motorola, Coca-Cola Enterprises, Panasonic, and BYD America. Over 85% of the organizations who hire her, invite her back for repeat engagements.
She has written 101 Time Management Tips for Busy Professionals and produced visual “How To” guides for Microsoft Outlook 2010, 2013, and 2016. She has a degree in education and is a Certified Speaking Professional, an earned designation given by the National Speakers Association.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org